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Past Incidents

12th July 2019

Exotel Platform Outage: Calls and SMS affected
  • [12th July 2019 12:54 PM]
    • Identified: You might currently experience intermittent issues while making and receiving calls and SMS via Dashboard or APIs in your Exotel account. We sincerely apologise for the inconvenience. Please bear with us while our engineers are working on resolving the issue. In case you have any further concerns or queries, please feel free to reach out to us at hello@exotel.in. Watch this space for further updates.
  • [12th July 2019 02:01 PM]
    • Update: We are observing improvements in availability of services and failures are coming down.
  • [12th July 2019 02:32 PM]
    • Investigating: We are observing major outage across services. Our engineers are working on resolving the same.
  • [12th July 2019 03:15 PM]
    • Update: Our engineers are actively working on the incident. We will provide an update as soon as we have more information.
  • [12th July 2019 03:35 PM]
    • Update: We are still investigating and isolating the cause of this issue. Customers may see errors with our APIs, Dashboard, Incoming/Outgoing Calls and SMSes.
  • [12th July 2019 04:35 PM]
    • Monitoring: We are observing improvements in availability of our platform and now you can access Exotel services as usual. It looks good, but 99% sure isn’t good enough. Need 100%. Our team is monitoring further.
  • [12th July 2019 04:57 PM]
    • Resolved: Core functionalities of Incoming calls, Outgoing calls, SMSes via Dashboard and APIs are back to normal. However, you may see delay in call information to be updated in Inbox, Reports and GET Call Details API.
  • [12th July 2019 05:43 PM]
    • Update: You may observe a delay in call information to be updated in the Inbox, Reports and GET Call Details API. This delay is due to the overload in our pipeline from the downtime. It may take several hours to sync the latest information. Please note, your calls and SMSes will not be impacted at all.
  • [13th July 2019 09:00 AM]
    • Update: Delays with regard to processing call information via Inbox, Reports and GET Call Details API have been resolved. The platform is now functional as usual. We regret the inconvenience caused due to this outage. All systems are now fully functional.

11th July 2019

Gujarat Issue observed for 'Incoming Calls' in Gujarat Region

Identified at [11/07/19 02:23 PM] with 'Major Outage'

Issue has been resolved at [11/07/19 02:39 PM]